NDIS Travel & Transport Providers
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Assist Travel and Transport in adelaide
Getting to appointments, work, the shops, or a friend’s place is the kind of thing most people don’t think about. For NDIS participants, transport can be the thing that stops a week from working. Missed physio, missed shifts, missed catch-ups, all because a taxi fell through or public transport felt too hard.
Assist Travel and Transport under NDIS solves that. A support worker either drives you, travels with you on public transport, or does both, depending on what suits you. This page covers what is covered, how it is funded, and how we run it across Adelaide.
What assist travel and transport covers
There are two separate but related budget lines in NDIS plans:
- Transport funding (09_009) pays for the travel itself, including fuel, taxi fares, Uber, and public transport tickets
- Assist Travel and Transport support (07_002, 04_590) pays for a support worker to go with you
Most participants have both. You use transport funding for the cost of moving, and assist travel funding for the support worker’s time while they travel with you or drive you.
Common things participants use this support for:
- Medical and allied health appointments
- School, university, TAFE, and day programs
- Work commutes, including job trials and interviews
- Shopping and errands
- Social outings and community events
- Visiting family interstate (where the plan permits)
What EDSA offers
Driven transport
A support worker picks you up in either their own registered vehicle or one of our accessible vehicles, drives you to wherever you need to go, stays with you during the activity if you want, and drives you home. Straightforward, safe, and consistent.
Travel training on public transport
For participants working toward independent travel, we teach you the route. We catch the bus or train with you for as long as you need it, step back once you are confident, and eventually hand the route over. This can take a few weeks or a few months. Some participants use this to get from Marion to the CBD, some from Glenelg to work, some from Salisbury to appointments at the Repat.
Wheelchair accessible transport
Our accessible vehicles have power ramps, side-entry access, and secure restraints. Drivers are trained in safe loading, transfers, and positioning. If you need medical equipment carried (wheelchair, walker, oxygen), we handle it.
Medical and appointment runs
Regular transport to GP appointments, specialists at the Royal Adelaide, Flinders, Calvary Adelaide, Memorial, or private clinics. The worker waits during your appointment, takes notes if you want, and gets you home safely.
How we keep it consistent
The same driver. That is the main thing. For regular transport bookings (weekly appointments, school runs, work commutes), we schedule the same support worker each time. New faces every shift make what should be a simple trip exhausting. We build rosters around continuity, not convenience.
When your regular driver is on leave, we cover the shift with someone you have met before. Standby workers are always drawn from our known pool, never random agency staff.
What transport costs
Two separate charges:
- The support worker's time at the standard NDIS rate for daily living supports. You pay from your Core budget.
- Transport costs (fuel if we drive you, fare if public transport). You pay from your Transport funding or reimburse from Core.
NDIS publishes fuel cost rates in the Pricing Arrangements each year. We charge the published rate, no markup. For taxis or Uber, you get the receipt.
If you only need a lift occasionally and don’t want to use support worker time, we can arrange a taxi or rideshare and you pay from Transport funding.
Who this works for
Assist travel and transport suits participants who:
- Can't drive themselves safely
- Find public transport overwhelming, confusing, or physically difficult
- Need a wheelchair accessible vehicle
- Have medical conditions that make independent transport risky
- Want to build public transport confidence but aren't ready to go alone
- Have carers who can't take time off work for every appointment
Ready to talk?
A 20-minute consultation is enough to know whether EDSA fits what you’re looking for. We will ask questions, listen, and tell you honestly whether we can deliver what you need.
Call: 0478 271 422
Email: [email protected]
Visit: 122 Morphett Road, Glengowrie SA 5044
Frequently asked questions
Short interstate trips (for example, Adelaide to Melbourne for a specialist) can sometimes be covered if it is clearly cheaper than flying plus accommodation. Talk to us before booking so we can check your plan allows it.
For regular recurring bookings, as far ahead as possible so we can lock in the same worker. For one-off trips, 48-72 hours is usually enough. Urgent medical transport we try to cover same-day if we can.
The support worker waits. You don’t get punished for a specialist running late. We charge the shift at the actual duration, within what your plan allows.
Yes, if your plan allows it. Keep the receipt and claim through your plan manager. Some participants self-manage and just book rideshare directly.
Yes. A friend, family member, or carer can come along. Your support worker focuses on you, but there is no rule against additional passengers.
Yes. Weekend rates and evening rates apply per the NDIS Pricing Arrangements.